Rivian Mom
Member
- Joined
- Oct 20, 2024
- Messages
- 148
- Reaction score
- 24
- Rivian
- R1S
Driving to work when I noticed tire pressure warning. Left front drivers side tire is 15 lower than the others While driving to work. Just had a 7500 tire rotation $200 completed. Called Rivian since working out of town ER 68 miles away. They were nice I asked about the people they would send and was assured that they would be familiar and know what to do to change my tire with spare. I purchased the full size $1500 spare after I took delivery and realized I had none.
Another out of pocket expense. Anyway the guys showed up in his truck with a vehicle already loaded with a pickup. He gets out of his truck with a floor jack out and precedes to slide it underneath the side of the R1S. He has No clue what a puck Is when I asked. Since I’m on work duty I show him where to put the screw jack with puck correctly and open the tire truck bed for him to get the replacement tire. I then leave since he had no other question.
Once I had a little chance, I went to check and no one is working on my SUV. I got outside to find a mess and damage to my rim (pictures attached). The guy was suppose to call me when he’s done. Looks like the center Rivian cap was removed and became a souviner. IN ADDITION TO DEEP GOUGE FROM LUG NUTS The CENTER CAP WAS MISSING. HOLY CRAP. THIS IS UNBELIEVABLE. He knew he had screwed up because he left suddenly and never followed up. asked him to let me know when he’s done. Tried to reach him but he wouldn’t answer.
I called service uploaded pictures. They were helpful and sympathetic and created a claim for me. Initially i was told a quick resolution. Now looks like 2 weeks to investigate. I had bought the full size spare and it’s sat until it was removed by the tow truck person they had called. Not sure what other investigation because I did nothing to create this damage. I’m sure he will say it was damaged when he moved it but I Never touched it so damage is from-him and him alone (To me it Looks like when tightening lugs slipped and wrench gouged rim). Could never find the Rivian center-cap emblem and truly believe it became a souvenir.
Lessons learned. When you need roadside and guy shows up not knowing what to do tell them not to touch the vehicle and call Rivian to send someone else. I specifically asked rivian and they said the people coming out would know what to do (ie they know the vehicle).
Took the tire to 3 different tire dealership who all refused to repair the loose tire. I finally convinced the 4th to do it. Evidently they are told not to do anything with electric vehicles by the chain.
Another out of pocket expense. Anyway the guys showed up in his truck with a vehicle already loaded with a pickup. He gets out of his truck with a floor jack out and precedes to slide it underneath the side of the R1S. He has No clue what a puck Is when I asked. Since I’m on work duty I show him where to put the screw jack with puck correctly and open the tire truck bed for him to get the replacement tire. I then leave since he had no other question.
Once I had a little chance, I went to check and no one is working on my SUV. I got outside to find a mess and damage to my rim (pictures attached). The guy was suppose to call me when he’s done. Looks like the center Rivian cap was removed and became a souviner. IN ADDITION TO DEEP GOUGE FROM LUG NUTS The CENTER CAP WAS MISSING. HOLY CRAP. THIS IS UNBELIEVABLE. He knew he had screwed up because he left suddenly and never followed up. asked him to let me know when he’s done. Tried to reach him but he wouldn’t answer.
I called service uploaded pictures. They were helpful and sympathetic and created a claim for me. Initially i was told a quick resolution. Now looks like 2 weeks to investigate. I had bought the full size spare and it’s sat until it was removed by the tow truck person they had called. Not sure what other investigation because I did nothing to create this damage. I’m sure he will say it was damaged when he moved it but I Never touched it so damage is from-him and him alone (To me it Looks like when tightening lugs slipped and wrench gouged rim). Could never find the Rivian center-cap emblem and truly believe it became a souvenir.
Lessons learned. When you need roadside and guy shows up not knowing what to do tell them not to touch the vehicle and call Rivian to send someone else. I specifically asked rivian and they said the people coming out would know what to do (ie they know the vehicle).
Took the tire to 3 different tire dealership who all refused to repair the loose tire. I finally convinced the 4th to do it. Evidently they are told not to do anything with electric vehicles by the chain.
