Gen 2 R1S: I’ve Never Been So Impressed With A Company’s Customer Service

Morgan · 2024-12-22T17:10:59+00:00

Now that I've installed the SnapPlate front license plate holder, I finally filled out the EveryAmp review. Here it is. Hope it helps others: Shipped promptly, so the license plate holder arrived well before we picked up the car. Engineered and built VERY precisely to hold the plate very close to the front bumper without scraping. Installation instructions were clear, would have benefited from one more picture showing how to find the center slots in the grille. Grille Depth Adjustment instructions were also clear; with one half-turn adjustment of three screws, the license plate holder fit PERFECTLY in place. Check the EveryAmp web site for photographs of how much their product blocks the front camera image at every setting. After reviewing the photos, I chose the center setting. I find the camera interference at that setting is trivial for me. There's a lot of competition for the front-of-R1 real estate. My understanding is that Rivian's front plate holder requires drilling a hole in a perfectly good vehicle, and can also block a small part of the camera image. Tow hook mounts take a tow hook out of commission, and can block a sensor. EveryAmp's mount is designed to protect the grille by snapping off when attacked by a car-wash brush, so you have to dismount it (relatively easy to do) and remount it before washing. I'm still happy with the EveryAmp product, which we have installed in our R1S and now R1T. Very best wishes!

Rivian Blue

Member

Nov 15, 2024

So I joined the family and took delivery of my Gen 2 R1S a week and a half ago. Wanted to try something new as I've only driven and owned a Tesla EV. Well, in the week leading up to my delivery, I started seeing all the raves about the new premium audio update and Dolby Atmos and suddenly started to REALLY REGRET my choice. I had already filled out/signed all my lease papers and disclosures on Friday and was scheduled to pick up the car on Monday.

The next morning (Saturday), I decided to text my specialist to tell him I was really regretting not going with the premium audio, as I had seriously underestimated how much I would actually feel like I was missing out. Within 10 minutes (on a Saturday morning), he called and put me in touch with another rep who was able to find and match me with a new VIN (remember, I already had a car/VIN assigned to me), and I only had to wait 1 additional week for delivery. Same specs/color, same everything except it had premium audio instead of standard.

A week goes by, and they tell me there was a problem with my upcoming pickup as my car had been inadvertently left at the train yard but marked delivered, and they had to arrange with the train yard how to actually get it. But fully acknowledging it was their mistake, they offered (at no charge) to home deliver the new R1S (which was, on a good day, about 2 hours from the pickup center).

To say that I am extremely impressed with Rivian customer service would be an understatement. I’ve never had a company go to such lengths to make me so happy.

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