Vincent
Member
- Joined
- Oct 16, 2024
- Messages
- 199
- Reaction score
- 24
- Rivian
- R1T
Since version 2024.27.01 (some time this past summer), my friends app has been unable to properly connect with his 2023 first gen R1. He has spoken with Rivian support several times about this (apparently none of the Rivian support people that he has spoken with have heard of this problem before) and the mobile tech has also been unable to resolve this issue.
He reached out to me and I thought I should drop it here in case anyone in the community has seen this issue and if so, how was it finally corrected. Perhaps he could also point the Rivian support people in the right direction if someone has already been down this road. I will list below the various issues he's having.
According to him, he has performed several hard and soft resets and has even uninstalled and reinstalled the app. Turns out the problem is neither IOS nor Android specific (his family has both and all apps exhibit the same issues). The issues listed below are the issues he's having with his R1T
1. The vehicle appears to complete all updates successfully. Rivian has confirmed that the vehicle's software is current.
2. The app on his phone I believe is current (Android app version 2.17.0)
3. Everything was fine prior to the update mentioned above.
4. On the app under 'vehicle updates' it says that the vehicle is updated and is stuck at 8%. Uninstalling and reinstalling the app changes nothing.
5. As a result, on the app he cannot access Gear Guard, location does not update, mileage on the app does not update (still shows the mileage from this past summer), he cannot see his charge status on the app while charging, he can't adjust his charge limit on the app, can't use the climate control features on the app, the 'drivers and keys' section of the app is ghosted and therefore entirely inaccessible, the app always states that he's in conserve mode, if he uses the app to sound the alarm, the app freezes and the alarm continuously goes off until he gets to the vehicle and unlock it.
6. In the vehicle itself, mostly everything appears to function properly. He has an active Connect + but none of the streaming services are functional. No Youtube and no casting.
Thanks in advance for reading this. As I'm sure you can imagine, this is getting a bit frustrating for him. He loves the vehicle and everyone he has had the pleasure to speak with at Rivian. I'm also trying to reach out to a couple of owners that I know who might be able to help out and any other help would also be greatly appreciated. He has had the vehicle for 8 months now and he loves every bit of it. I just hope he can have this issue resolved as quickly as possible.
He reached out to me and I thought I should drop it here in case anyone in the community has seen this issue and if so, how was it finally corrected. Perhaps he could also point the Rivian support people in the right direction if someone has already been down this road. I will list below the various issues he's having.
According to him, he has performed several hard and soft resets and has even uninstalled and reinstalled the app. Turns out the problem is neither IOS nor Android specific (his family has both and all apps exhibit the same issues). The issues listed below are the issues he's having with his R1T
1. The vehicle appears to complete all updates successfully. Rivian has confirmed that the vehicle's software is current.
2. The app on his phone I believe is current (Android app version 2.17.0)
3. Everything was fine prior to the update mentioned above.
4. On the app under 'vehicle updates' it says that the vehicle is updated and is stuck at 8%. Uninstalling and reinstalling the app changes nothing.
5. As a result, on the app he cannot access Gear Guard, location does not update, mileage on the app does not update (still shows the mileage from this past summer), he cannot see his charge status on the app while charging, he can't adjust his charge limit on the app, can't use the climate control features on the app, the 'drivers and keys' section of the app is ghosted and therefore entirely inaccessible, the app always states that he's in conserve mode, if he uses the app to sound the alarm, the app freezes and the alarm continuously goes off until he gets to the vehicle and unlock it.
6. In the vehicle itself, mostly everything appears to function properly. He has an active Connect + but none of the streaming services are functional. No Youtube and no casting.
Thanks in advance for reading this. As I'm sure you can imagine, this is getting a bit frustrating for him. He loves the vehicle and everyone he has had the pleasure to speak with at Rivian. I'm also trying to reach out to a couple of owners that I know who might be able to help out and any other help would also be greatly appreciated. He has had the vehicle for 8 months now and he loves every bit of it. I just hope he can have this issue resolved as quickly as possible.
