Plastic Seat Gap in 2025 Rivian R1S: Wasn't a Factory Error Afterall

Software Update Blocked on Rare So Flo Rivian

JetFalcon · 2025-08-30T08:47:52+00:00

I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension. Despite having a third-party technician with years of experience on-site, the Costa Mesa service center has dismissed their input and continues to block the update. At one point, the lead aggressively approached my technician, their co-workers, and me in an attempt to stop the update. After repeated roadblocks, I felt I had to raise the stakes by asking about escalation to regional managers. The front-line employees’ reactions were striking—they seemed overwhelmed, almost emotional, rather than focusing on innovation or finding a solution. It was clear that the standard processes weren’t allowing them to advocate effectively. I’ve followed all procedures and tried to escalate appropriately, but the update remains stalled. My goal is simply to get the vehicle fully operational while following proper channels. Has anyone successfully navigated flagged vehicles or managed to get similar updates approved? Any advice would be greatly appreciated. Thanks in advance

Rivian Blue

Member

Feb 7, 2025

When I first got my R1S, I noticed a gap on the driver's plastic seat. Didn't know why it was there if maybe it was a factory error, and so I called the Rivian service and they informed me that its designed to allow space for the extension of the lumbar support.

I haven't tried it yet but from what I've read, I think it's normal and was also told that it allows for seat articulation. Also, when you change the seat tilt, it widens or closes the gap. I have seen similar on other makes of vehicles too but have never put too much thought into it.

Plastic Seat Gap in 2025 Rivian R1S: Wasn't a Factory Error Afterall

Rivian Blue

Member

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