Rivian Software: Phone Does Not Pair on 2024.51.31

wildlife R1T · 2025-02-24T07:21:46+00:00

Hello everyone, A software was created by a Rivian owner that has access to Rivian diagnostics and can assist with crash data erasure, software issues, and repairs. If your Rivian has deployed airbags or locked seatbelts, you’ll need the software to clear crash data. I have his number with me for anyone who might need assistance in getting the software. With the help of the software, I have bought and rebuilt a salvaged title rivian off an auction here are the before and after pics : After (still needs few body adjustments)

Rivian Mom

Active Wheeler

Feb 16, 2025

Someone reported a software issue to me and I thought I should drop it on here given I'm not that vast when it comes to Rivian software issues.

So right after installing 2024.51.31 update, her R1S Gen 2 stopped automatically locking and unlocking the car on proximity, but she still could use the phone app to control the car remotely. So she decided to re-pair the phone to see if it fixes the problem, but instead the phone cannot be paired at all. The app says to tap a button on car screen, and the car tries to connect to the phone, but never does.

She has so far tried:

- car hard reboot
- phone reboot
- reinstalling Rivian app
- deleting app data and cache
- deleted the phone from registered keys in the app

She also provided the following informations about her vehicle.

- 2025 R1S Gen 2
- FW: 2024.51.31
- Android v14 (Samsung S22)
- no recent OS updates on the phone
- still can connect to car Bluetooth for multimedia
- phone still works perfectly as a key with her other car - Tesla

Rivian support scheduled a mobile service for her (6 weeks away), because all possible troubleshooting steps were already done. So if anyone has any idea on what to do, please feel free to drop them below in the comments. Thanks

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