Rivian Phone Key Issue Will Not Drive

Rivian Connect+ Requirement: Change in Policy or Glitch?

Rivian Mom · 2025-05-15T14:45:12+00:00

I've been using my phone's hotspot for months, and my Rivian connects to it automatically to run TuneIn and Spotify through the built-in apps on the main display. To be clear, this wasn’t Bluetooth streaming but actual phone data, and the apps worked perfectly without any issues. In Monday for the first time, I saw a Connect+ message pop up, even though the truck was linked to my phone’s data. I can still stream from my phone using Bluetooth, but the sound quality and user experience weren’t as good. This issue started between over-the-air software updates, though it might be tied to a specific date in the system. I tried a soft reset, but nothing changed. Has anyone heard if Rivian changed their policy on this? I remember Connect+ used to mention it provided "data" for streaming apps, suggesting you could use your own data instead. Now, it seems like you need Connect+ just to access the apps at all. I was surprised they allowed phone hotspots to work before, so this might be a deliberate change. I’m okay with paying for Connect+ if this isn’t just a temporary glitch. Any insights would be appreciated.

Rivian Blue

Member

Feb 20, 2025

With my 2024 R1S. I have done soft and hard reset, and removed/added my phone. The phone key will lock/unlock the vehicle, open and closes the trunks, etc. The Vehicle will sync the phone for audio and calls. But my phone key will not work to drive the vehicle. I have to use the key card to drive.

When I did some finding out, turns out Rivian replaced the PaaK module. Towards the end even the key card was having issues getting the vehicle into drive. Also my speed sensor went out disabling the vehicle or limiting it to 19 mph as well. Leaving me stranded out. I had to get my own rental to get my family home but Rivian paid for everything and the vehicle tow to the service center who immediately started working on everything.

This happened last week and since then, I haven't had any other issues.

Rivian Phone Key Issue Will Not Drive

Rivian Blue

Member

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