Stranded with a Dead Battery – Rivian’s Roadside Assistance Saved the Day

[Rivian Blue]

Someone shared this Reddit post on our group which was a nice post and I thought I should share it here.

So they left NYC for the Catskills in their Rivian R1S (Max Pack), as they always do. Usually, they stop at Tesla Superchargers along the way, and just a few weeks ago, they were working fine. This time? First one—down. No big deal, they head to the next. Also down. Now it’s getting stressful.

Realizing they weren’t going to make it, they called Rivian Roadside Assistance. From the first moment, they were incredible—quick to respond, calm, patient, and reassuring. They guided them through their options and stayed on the line to make sure they were okay. But here’s the thing: when a Rivian hits 0%, there’s no hidden buffer or reserve—it just shuts off (which I'm aware of)

An hour later, the tow truck arrived to take them and the R1S home. Meanwhile, Rivian covered an Uber for the wife and kids so they could get home and sleep while the husband waited. They didn’t pay a dime.

I'm sure it was a frustrating experience for them with Tesla’s chargers, but Rivian’s customer service was absolutely top-notch. The roadside rep even mentioned they’ve been getting more calls lately about Tesla chargers being unreliable. Makes me wonder what's actually going on.

 

[wildlife R1T]

Last year, I was in this same situation while on my way to my brother's house for Thanksgiving. It wasn't a pleasant experience that day as my brother had to come bail me out and I had to leave the vehicle at a gas station before it was picked up my a tow truck the next day. Good to know that they were attended to without much delay