Missing Underbody Bolts

Software Update Blocked on Rare So Flo Rivian

JetFalcon · 2025-08-30T08:47:52+00:00

I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension. Despite having a third-party technician with years of experience on-site, the Costa Mesa service center has dismissed their input and continues to block the update. At one point, the lead aggressively approached my technician, their co-workers, and me in an attempt to stop the update. After repeated roadblocks, I felt I had to raise the stakes by asking about escalation to regional managers. The front-line employees’ reactions were striking—they seemed overwhelmed, almost emotional, rather than focusing on innovation or finding a solution. It was clear that the standard processes weren’t allowing them to advocate effectively. I’ve followed all procedures and tried to escalate appropriately, but the update remains stalled. My goal is simply to get the vehicle fully operational while following proper channels. Has anyone successfully navigated flagged vehicles or managed to get similar updates approved? Any advice would be greatly appreciated. Thanks in advance

Vincent

Active Wheeler

Nov 28, 2024

So apparently, something told me to check under of my R1T last Saturday and I realized to at some bolts were missing. If you're someone who doesn't check under of your vehicle that often, it's a good idea to check the bolts holding your underbody shield in your truck.

I checked all my bolts and found two missing and one very loose. I checked ALL underbody bolts, reinstalled them with LocTite, paint marked them so I’d know which I did (in case I missed some and check later).

Reached out to Rivian and apparently they said they'd look into it. Hope to hear from them soon.

Missing Underbody Bolts

Vincent

Active Wheeler

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