wildlife R1T
Member
- Joined
- Feb 24, 2025
- Messages
- 46
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- 7
- Rivian
- 2024 R1T
I don’t see this mentioned often, but people should be aware that small adjustments (panel gaps, trim issues, and other small misalignmemts) are only covered under warranty for one year. So make sure and report all these issues to Rivian ASAP as I just discovered they take this 1 year period very literally. When average wait times for SC visits are three months, you only have maybe one or two chances to get these things fixed and if you wait too long it will come out of your pocket and the repairs are expensive.
This is particularly important if you buy a recently used vehicle that still has some of its first year warranty left. Many of these low mileage “used” vehicles are essentially new, only driven a few hundred miles and then sat on a lot for the better part of the year. They’ve never had any of the small QC issues dealt with, so the new owner will have precious little time to get those things fixed under warranty.
I know of someone who bought a 2023 Quad w/350mi last October. The first year warranty was up by Dec. 12 so she just reported all the little QC issues before that date (B pillar bulge, passenger side wind noise, hood sinkage, passenger door/fender rubbing.) Of course, wait times were long so she wasn’t actually able to get her R1S to the service center till last week. They quoted her almost $2K to fix these issues which she assumed were under warranty.
According to them, they said her adjustment warranty expired Dec 12 so these things wouldn’t be covered. They did relent once she pointed out that she reported these issues before Dec 12 and it wasn’t her fault they couldn’t make a SC appointment within the warranty period. Reached out to her 2 days ago and she said she's waiting to see what the final bill comes to, but maybe they will cover these repairs now.
For me, I'm surprised this was even an issue. With SC appointment wait times averaging 3 months or more, this issue must come up frequently. The service app records all the claim dates so they should have a policy of just using the claim dates to compute warranty eligibility.
Anecdotally, I assume the tech was intimately familiar with every one of these QC issues as they’re production quirks that seemingly every Rivian has. Anyway, I hope someone sees this post so they too can avoid a situation like this.
This is particularly important if you buy a recently used vehicle that still has some of its first year warranty left. Many of these low mileage “used” vehicles are essentially new, only driven a few hundred miles and then sat on a lot for the better part of the year. They’ve never had any of the small QC issues dealt with, so the new owner will have precious little time to get those things fixed under warranty.
I know of someone who bought a 2023 Quad w/350mi last October. The first year warranty was up by Dec. 12 so she just reported all the little QC issues before that date (B pillar bulge, passenger side wind noise, hood sinkage, passenger door/fender rubbing.) Of course, wait times were long so she wasn’t actually able to get her R1S to the service center till last week. They quoted her almost $2K to fix these issues which she assumed were under warranty.
According to them, they said her adjustment warranty expired Dec 12 so these things wouldn’t be covered. They did relent once she pointed out that she reported these issues before Dec 12 and it wasn’t her fault they couldn’t make a SC appointment within the warranty period. Reached out to her 2 days ago and she said she's waiting to see what the final bill comes to, but maybe they will cover these repairs now.
For me, I'm surprised this was even an issue. With SC appointment wait times averaging 3 months or more, this issue must come up frequently. The service app records all the claim dates so they should have a policy of just using the claim dates to compute warranty eligibility.
Anecdotally, I assume the tech was intimately familiar with every one of these QC issues as they’re production quirks that seemingly every Rivian has. Anyway, I hope someone sees this post so they too can avoid a situation like this.
