Closing / Slamming the door in my Rivian R1S

Software Update Blocked on Rare So Flo Rivian

JetFalcon · 2025-08-30T08:47:52+00:00

I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension. Despite having a third-party technician with years of experience on-site, the Costa Mesa service center has dismissed their input and continues to block the update. At one point, the lead aggressively approached my technician, their co-workers, and me in an attempt to stop the update. After repeated roadblocks, I felt I had to raise the stakes by asking about escalation to regional managers. The front-line employees’ reactions were striking—they seemed overwhelmed, almost emotional, rather than focusing on innovation or finding a solution. It was clear that the standard processes weren’t allowing them to advocate effectively. I’ve followed all procedures and tried to escalate appropriately, but the update remains stalled. My goal is simply to get the vehicle fully operational while following proper channels. Has anyone successfully navigated flagged vehicles or managed to get similar updates approved? Any advice would be greatly appreciated. Thanks in advance

JC Greene

Member

Oct 5, 2024

Opening the doors on my R1S for the most part is quite easy because when your R1S recognizes your phone it kindly pops the handles out for you.

Closing the doors on the other hand I think I have to man handle the doors. I constantly feel like I have to slam the door.

Anyone else feel like they need to slam the door?

In the photo below I thought I closed the door and I had not :/

Last edited: Oct 5, 2024

Closing / Slamming the door in my Rivian R1S

JC Greene

Member

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