My Rivian Service Experience: A Positive Experience I Can Recommend

Sponsor: Power Tank Introduction

PowerTank · 2025-08-22T18:14:42+00:00

Hey all! This is Tyler from Power Tank! We are a small family business based in the Sacramento Area of CA. Power Tank started in 1997 by my dad, Steve, before there were any good portable tire inflation products on the market. He put together a CO2 system from parts from a welding supply after ruining a set of brand new BFG mud tires from not being able to air himself up after a trail. He put an ad in a 4x4 magazine and it became a business! Fast forward 25+ years and we have been constantly improving the Power Tank while also adding more products to our lineup. The Power Tank remains the fastest and most reliable way to air up after a day on the trail, especially when paired with Monster Valves which also allow rapid tire deflation. We make Shock Inflation tools used by professional race teams and rec wheelers alike. Our line of propane tank brackets and fire extinguisher brackets are lightweight and incredibly strong. I know many of you already have built-in compressors so instead of trying to sell you something off the bat, I would rather learn about how you all air up and air down for off-roading. What are your typical street and trail pressures? Is the 20 ft hose included with the compressor kit long enough? Would you prefer to have a Tire Inflator tool with a gauge? We make everything in-house so we have the capability to make custom solutions to adapt to your existing equipment if we're aware of any pain points or annoyances. www.powertank.com

Rivian Mom

Active Wheeler

Jan 24, 2025

I’ve read a lot of service horror stories with regards to owners experience at different Rivian SC and I thought I’d share my recent very positive experience. I had some slight wind noise issues recently and I noticed it happens when I'm on highway speed and a rear passenger door that was more difficult to close than the others.

There was some scheduled maintenance due and I decided to tell them all of the minor gripes I had. They took time to document and validate all of the issues via the mobile app which was all pretty straight forward.

They offered to give me an ICE loaner which I didn't accept cause I had a second vehicle I could use, but other than that everything was great. Good communication during the service via the app and I was impressed with the dramatic reduction of cabin noise on the highway.

In retrospect the highway wind noise was quite significant as it’s now quieter than before, which is a nice place to be for long highway rides. They also replaced the cladding and moulding for both driver and passenger side front triangles in the door and reseated and sealed the windshield.

There's a post on Trailrivian about a quick fix for wind noise. It's a good post but given my recent experience at the SC, I'll advice anyone with wind noise in either the front doors or above the windshield to get this fixed at any SC in your city. It's an experience I don't think you'd regret.

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