Rivian R1S Service Center Heriocs: Quick Fix and Great Service

Frunk Troubles: R1S Frunk Button Came Loose

Rivian Mom · 2025-04-04T15:23:50+00:00

On Tuesday, I went to open the frunk via the button in the bumper but instead the button popped out of whatever clip it's supposed to be held in. The rubber cover over the button is intact. Opened a service ticket just to find out the closest date available was late May. Yikes! It's not a critical issue of course as I can still use the key fob, phone or screen inside the truck to open it but I would love to have it fixed. I live a bit far from a service center and since I would rather not drive that far I opened a chat request to see if they could do a mobile service. No resolution yet on if they will go the mobile route but I found it funny that they requested a video of the issue, so i sent them a video of me filming the underside of the bumper looking at the rubber cover, pressing up and yep the frunk doesn't open, much good info to be gleamed from that. Service really is such an area that needs vastly more resources applied to it if they seem fully booked.

Rivian Mom

Active Wheeler

May 14, 2025

Last two weeks, I was on a work trip when I noticed my Rivian R1S’s passenger rear wheel was leaking fluid. I got worried, as I learned it shares lubricant with the motor, which could’ve led to bigger problems. Thankfully, I was near a service center in a city close to Florida.

I drove there right away, even without an appointment, on a Wednesday. I told them I needed my truck for a work errand over the weekend and had to head back home by the following Monday. They said they’d need to keep it and had no clean loaners, but offered me one that was just returned, still a bit messy. They couldn’t promise a quick fix but said they’d do their best to fit it in.

I was so grateful for the team at the service center. They were amazing! I took the loaner, handled my weekend work tasks, and got my truck back by Tuesday, just two days before I needed to leave. They replaced the disconnector, and the repair has been perfect, with no issues over the 1,000 miles I’ve driven since.

My friend was impressed they didn’t charge me extra or ask me to remove my custom sliders, even though they had to lift the truck. The service center really came through for me cause I'm sure I would have been stranded if not for them.

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