Rivian R1S Service Center Heriocs: Quick Fix and Great Service

Rivian Mom · 2025-06-04T11:36:22+00:00

Last night, when I reached my Rivian truck after work, my iPhone displayed a message. I captured a screenshot to show what happens if you avoid signing back into the app. The Phone as a Key (PAAK) feature still works without logging in again. If you're in an area with poor cell service, don’t try to sign in. Instead, keep using the app and PAAK until you’re somewhere with a good signal and can access your password. The screen’s text explains this, but some users still get confused. This is a quick tip for PAAK users to avoid trouble.

Rivian Mom

Active Wheeler

May 14, 2025

Last two weeks, I was on a work trip when I noticed my Rivian R1S’s passenger rear wheel was leaking fluid. I got worried, as I learned it shares lubricant with the motor, which could’ve led to bigger problems. Thankfully, I was near a service center in a city close to Florida.

I drove there right away, even without an appointment, on a Wednesday. I told them I needed my truck for a work errand over the weekend and had to head back home by the following Monday. They said they’d need to keep it and had no clean loaners, but offered me one that was just returned, still a bit messy. They couldn’t promise a quick fix but said they’d do their best to fit it in.

I was so grateful for the team at the service center. They were amazing! I took the loaner, handled my weekend work tasks, and got my truck back by Tuesday, just two days before I needed to leave. They replaced the disconnector, and the repair has been perfect, with no issues over the 1,000 miles I’ve driven since.

My friend was impressed they didn’t charge me extra or ask me to remove my custom sliders, even though they had to lift the truck. The service center really came through for me cause I'm sure I would have been stranded if not for them.

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