Unexplained Rivian Glitch: Concerned About Safety

Rivian PAAK Tip: What to Do in Poor Cell Service Areas

Rivian Mom · 2025-06-04T11:36:22+00:00

Last night, when I reached my Rivian truck after work, my iPhone displayed a message. I captured a screenshot to show what happens if you avoid signing back into the app. The Phone as a Key (PAAK) feature still works without logging in again. If you're in an area with poor cell service, don’t try to sign in. Instead, keep using the app and PAAK until you’re somewhere with a good signal and can access your password. The screen’s text explains this, but some users still get confused. This is a quick tip for PAAK users to avoid trouble.

Rivian Mom

Active Wheeler

Jun 3, 2025

Last year, I first noticed this problem with my Rivian. At first, I thought it was a minor issue and booked a service appointment. I couldn’t get it checked until early this year. The service team couldn’t find or recreate the issue, even though I showed them a timestamped photo. The problem kept happening now and then.

2 weeks back, it occurred at night when someone else was driving. It startled them, causing a swerve, which worried me. I quickly scheduled another appointment, but was told mobile service isn’t available for three months.

The service team, through the app chat, asked if I had any video evidence and whether I was using a USB drive. I had inserted a SanDisk 512GB USB after the first incident. They suggested reformatting it to see if the problem stopped. I did, but a few days later, the issue happened again while turning onto an on-ramp. About 20 minutes later, it occurred again. I parked, properly removed the USB, but the problem persisted twice more.

It's been a bit frustrating for me cause I feel like I'm being ignored about what seems like a serious issue. I’ve restarted the vehicle multiple times, but it didn’t help. I asked another Rivian owner, who knows computers, if a USB could cause this, and he said no. So I'll just have to mange the situation till my service center appointment, hoping it would be resolved once and for all.

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