GOT A NEW RIVIAN SPARE TIRE

Software Update Blocked on Rare So Flo Rivian

JetFalcon · 2025-08-30T08:47:52+00:00

I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension. Despite having a third-party technician with years of experience on-site, the Costa Mesa service center has dismissed their input and continues to block the update. At one point, the lead aggressively approached my technician, their co-workers, and me in an attempt to stop the update. After repeated roadblocks, I felt I had to raise the stakes by asking about escalation to regional managers. The front-line employees’ reactions were striking—they seemed overwhelmed, almost emotional, rather than focusing on innovation or finding a solution. It was clear that the standard processes weren’t allowing them to advocate effectively. I’ve followed all procedures and tried to escalate appropriately, but the update remains stalled. My goal is simply to get the vehicle fully operational while following proper channels. Has anyone successfully navigated flagged vehicles or managed to get similar updates approved? Any advice would be greatly appreciated. Thanks in advance

Rivian Mom

Active Wheeler

Oct 31, 2024

insta-save.net_InstagramPost_rivianr1sclassifiede_3211534950843446588.webp.jpg

So my spare tire had worn out for a while, and I've always been procrastinating on getting a new one, but late last week I eventually got a new 20" tire and a new jack set as well.

insta-save.net_InstagramPost_rivianr1sclassifiede_3211534950835105441.webp.jpg

Tire problems are one of my worst nightmares, and I never want to be caught unaware, especially when on a trip. So a spare tire is one of the few things I try to make sure I always have in place, and this one I got looks great as it's brand new and also perfect for winter driving.

GOT A NEW RIVIAN SPARE TIRE

Rivian Mom

Active Wheeler

Recent

Software Update Blocked on Rare So Flo Rivian

FOR SALE / SF, CA: Brandnew Frontrunner Slimline II Rack for Rivian R1T Loadbed - $900

Sponsor: Power Tank Introduction

Frunk Troubles: R1S Frunk Button Came Loose

1/43 Rivian R1S

Seatbelt caused hole in airbag panel

Rivian Diagnostics Software (RiDe), Crash Data Erase & Software Fixes for Airbags, Seatbelts & Repairs

Rivian PAAK Tip: What to Do in Poor Cell Service Areas

Starlink Connectivity Issue in Rivian: Outside Mounting Required

Rivian Frunk and Rear Syorage Setup: Optimized for Adventure

Rivian Feature Request: Negative Miles and Real-Time Cahrging Updates

Rivian Charging Issue: Hot Handle Message and Reduced Power

Similar threads