Rivian Service: Are we expecting any improvements soon?

Morgan · 2024-12-22T17:10:59+00:00

Now that I've installed the SnapPlate front license plate holder, I finally filled out the EveryAmp review. Here it is. Hope it helps others: Shipped promptly, so the license plate holder arrived well before we picked up the car. Engineered and built VERY precisely to hold the plate very close to the front bumper without scraping. Installation instructions were clear, would have benefited from one more picture showing how to find the center slots in the grille. Grille Depth Adjustment instructions were also clear; with one half-turn adjustment of three screws, the license plate holder fit PERFECTLY in place. Check the EveryAmp web site for photographs of how much their product blocks the front camera image at every setting. After reviewing the photos, I chose the center setting. I find the camera interference at that setting is trivial for me. There's a lot of competition for the front-of-R1 real estate. My understanding is that Rivian's front plate holder requires drilling a hole in a perfectly good vehicle, and can also block a small part of the camera image. Tow hook mounts take a tow hook out of commission, and can block a sensor. EveryAmp's mount is designed to protect the grille by snapping off when attacked by a car-wash brush, so you have to dismount it (relatively easy to do) and remount it before washing. I'm still happy with the EveryAmp product, which we have installed in our R1S and now R1T. Very best wishes!

Rivian Mom

Member

Nov 8, 2024

I've noticed that Rivian seems to be blowing cash on a “first come, first served” policy. They do pay for rental cars for days and know nothing about most. Carrying out a preliminary diagnosis on vehicles does take days, sometimes weeks, before they can identify an issue. I've heard a few owners complain about the service at Rivian service centers, and I haven't had the best experience myself either. I can't really say if the delay is mostly caused by them being short-staffed at their service centers or not having enough service centers in the country, but having owners wait around for days and even weeks before they know what's wrong with their vehicles while also paying for rental cars can be a potential huge loss for the company.

It seems to me the wise choice would be to have a quarter of your staff focused on diagnosis, another quarter on turning around rapid fixes, and the remaining 50% focused on more complex problems. This way you can inform customers about the status of their vehicles quickly, get many vehicles out of the center quickly, and only pay for rentals and risk lemon law issues for vehicles that legitimately have complex issues.

Does it seem to you that a no preliminary diagnosis, first come, first served approach is a poor approach? Like, “Sorry, sir/ma'am, we will get to your oil change, but first we have to do 2 complete engine rebuilds and 1 transmission. They were here first.”

Would love to know what you guys think about this.

You must log in or register to reply here.